ProphetAbility Teams Episode 14: Customer Happiness
ProphetAbility Teams Episode 14: Customer Happiness

Customer experience strategist, Tony Bodoh, shares five ways companies try to measure customer happiness. Then he explains 3 reasons why the common understanding of customer happiness is costing companies a fortune without generating returns in. Finally, he gives you a new perspective on what companies should be focused on rather than the common understanding of customer happiness.  See more videos from this series here.

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Personalities: Tony Bodoh

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