Customer experience strategist, Tony Bodoh, shares the four elements of human experience that customers use to create a seamless experience. Then, he explains why experiences are not simply emotional moments that create memories, but really are valuable opportunities for customers to learn and grow. Finally, he gives a list of 4 conditions that create the conditions for humans to learn and provide examples of them in business. See more videos from this series here.
Please note: This is premium content. You can sign in or create a free account at any time. Then, you can rent premium content or browse our selection of free content. If you are interested in a corporate membership please contact email@example.com.