ProphetAbility Leadership Episode 23: Operational Excellence

In this episode, customer experience strategist, Tony Bodoh, shares what operational excellence is and why it matters in today’s economy more than ever. Then, he shows you the 3 levels of listening that you need to establish in your organization to support your journey toward operational excellence. Finally, he gives examples of how companies can apply each level of listening to the customer to drive operational excellence. See more videos from this series here.

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