ProphetAbility Analytics Episode 18: The Customer Experience Investment Map
Customer experience strategist, Tony Bodoh, shares the exact questions that he recommends that his clients use on their surveys. Then, he shows you how to lay that feedback out on the Customer Experience Investment Map. Finally, he explains how to use this map to make strategic investment decisions for your marketing, operational improvement, team training, RnD and innovation, and more. See more videos from this series here.
Please note: This is premium content. You can sign in or create a free account at any time. Then, you can rent premium content or browse our selection of free content. If you are interested in a corporate membership please contact firstname.lastname@example.org.