Episode #3: You Have To Have EXTREME Customer Centricity With Kerrie Hoffman
The Coronavirus pandemic has put almost all industries under hot waters, and traditional businesses are under pressure to transform into digital businesses. With a digital mindset and extreme focus on customer-centricity, business transformation and human potential expert, Kerrie Hoffman, shares her knowledge about the subject matter. She talks about working from the outside in to find solutions and provide exceptional customer service. Kerrie also takes a look at the B2B model and extends that into a B2B2C model, where you add value by learning the issues of your client’s customers. Learn more about what customer-centricity is all about and why it’s a valuable tool and strategy to have when diving into the digital age in this insightful conversation.